Technical Support Services

In case your product has stopped working properly and you need technical assistance, the following tools are available:

• See our user guide and tutorials available for your product in our Resources section.
• If your product is defective, the Technical Service will ask you to fill in the following form, providing as much information as possible about the problem.
  Our Technical Service will contact you to offer guided assistance to solve the problem.

If your product cannot be repaired remotely, you will need to send it back to NT Sensors offices.
Our Technical Service will provide you with an RMA (Return Merchandise Authorization) number and clear instructions on how to proceed.
Label all products with the RMA number and package them carefully.
Once the package is sealed, label it with the same RMA number and remember to include the word ‘Fragile’ in a visible place.
The package will be shipped freight prepaid to the Technical Service address.

When the material is received at the NT Sensors office, it will be inspected and repaired.
It will be returned to you as soon as possible.

IMPORTANT

Before sending the product back to NT Sensors, please make sure that the warranty is still valid.
Please check your invoice and read the Terms and Conditions section carefully.

Technical Support Service Request

If you are an NT Sensors customer and need technical assistance, the following tools are available to you:

• The Resources section of our website: technical guides and tutorials available for all products currently offered in our catalog.
• Technical Support Service Center: individual consulting service exclusively for customers who require online sessions with our R&D team.
  This service consists of personalized videoconference sessions to resolve urgent issues.

If you are interested in this service, please contact us by sending an email to tech.support(a)ntsensors.com.
Don’t forget to provide as much information as possible about the problems you want to discuss in the conversation.
Our Technical Support team will help you solve them.